Frequently asked questions

For custom paint by numbers kits, the final result depends heavily on photo quality, lighting, crop, and subject clarity. Clear photos with a visible main subject usually convert into easier, cleaner painting kits.

Upload a clear original photo on the custom kit product page. Choose an image with good lighting, a sharp main subject, and enough space around the subject for cropping.

Your photo is converted into a numbered canvas design with matching paint colors. Clear subjects and simple backgrounds usually create the best custom paint by numbers result.

If preview review is available, check the crop, subject placement, and overall composition before production continues. Exact color matching can vary because photos are converted into paint colors.

Colors are matched as closely as possible, but slight differences can happen because screen colors, lighting, and physical paint pigments are not identical.

Production and shipping timing depends on the item type, destination, and carrier updates. Check your confirmation email and tracking link for the latest status.

No prior painting experience is needed. Paint by numbers is designed for beginners: follow the numbers, use small amounts of paint, and work at your own pace.

Common questions collected in one place.

A typical Paintsuper kit includes a numbered canvas, matching acrylic paints, brushes, and a reference guide. Product options may vary by kit type.

Production and shipping timing depends on the item type, destination, and carrier updates. Check your confirmation email and tracking link for the latest status.

Upload a clear original photo on the custom kit product page. Choose an image with good lighting, a sharp main subject, and enough space around the subject for cropping.

For custom paint by numbers kits, the final result depends heavily on photo quality, lighting, crop, and subject clarity. Clear photos with a visible main subject usually convert into easier, cleaner painting kits.

Support for photo changes, orientation issues, and revision requests.

Contact support with your order number and photos of the issue. This helps the team verify the problem and offer the right solution faster.

Contact support with your order number and photos of the issue. This helps the team verify the problem and offer the right solution faster.

For custom paint by numbers kits, the final result depends heavily on photo quality, lighting, crop, and subject clarity. Clear photos with a visible main subject usually convert into easier, cleaner painting kits.

For custom paint by numbers kits, the final result depends heavily on photo quality, lighting, crop, and subject clarity. Clear photos with a visible main subject usually convert into easier, cleaner painting kits.

For custom paint by numbers kits, the final result depends heavily on photo quality, lighting, crop, and subject clarity. Clear photos with a visible main subject usually convert into easier, cleaner painting kits.

For custom paint by numbers kits, the final result depends heavily on photo quality, lighting, crop, and subject clarity. Clear photos with a visible main subject usually convert into easier, cleaner painting kits.

For custom paint by numbers kits, the final result depends heavily on photo quality, lighting, crop, and subject clarity. Clear photos with a visible main subject usually convert into easier, cleaner painting kits.

If paint is slightly thick, add a tiny drop of clean water and stir slowly. If it is completely hard, contact support with your order number and a clear photo.

Lay the canvas flat under clean books or gently flatten it from the back. Avoid high heat on the printed surface so the guide lines stay clear.

Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.

Each kit is designed to include enough paint for normal use. Keep pots closed when not painting and apply thin layers to avoid drying or waste.

Colors are matched as closely as possible, but slight differences can happen because screen colors, lighting, and physical paint pigments are not identical.

A typical Paintsuper kit includes a numbered canvas, matching acrylic paints, brushes, and a reference guide. Product options may vary by kit type.

Production and shipping timing depends on the item type, destination, and carrier updates. Check your confirmation email and tracking link for the latest status.

Production and shipping timing depends on the item type, destination, and carrier updates. Check your confirmation email and tracking link for the latest status.

Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.

Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.

Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.

Painting guidance for better coverage, smoother results, and finishing.

Your account helps you view order history, manage saved information, and keep track of favorite Paintsuper kits. You can still place an order without needing advanced account setup.

Payment and checkout questions usually relate to accepted payment methods, card verification, billing information, or temporary authorization checks from your bank.