Frequently asked questions

If paint is slightly thick, add a tiny drop of clean water and stir slowly. If it is completely hard, contact support with your order number and a clear photo.

Lay the canvas flat under clean books or gently flatten it from the back. Avoid high heat on the printed surface so the guide lines stay clear.

Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.

Each kit is designed to include enough paint for normal use. Keep pots closed when not painting and apply thin layers to avoid drying or waste.

Colors are matched as closely as possible, but slight differences can happen because screen colors, lighting, and physical paint pigments are not identical.