Order changes, status checks, confirmation emails, late deliveries, and tracking updates.
Use this guide as a quick starting point for Paintsuper customers. It summarizes the most common questions in this topic and links each subject to a more detailed help article.
Making changes to an order
Order changes, status checks, confirmation emails, late deliveries, and tracking updates.
Checking the status of an order
Order changes, status checks, confirmation emails, late deliveries, and tracking updates.
Confirmation email and tracking
Shipping and tracking details help you understand when your Paintsuper kit leaves production, which carrier is handling it, and what to do if the tracking page has not updated yet.
Order is late or not delivered
Order changes, status checks, confirmation emails, late deliveries, and tracking updates.
Tracking has not been updated
Shipping and tracking details help you understand when your Paintsuper kit leaves production, which carrier is handling it, and what to do if the tracking page has not updated yet.
Still need help?
If your question is not covered here, contact Paintsuper support with your order number, the email used at checkout, and a clear photo if the issue is about a kit, canvas, paint, or custom photo.