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Customer Service
Contact details, support hours, and customer service basics.
Shipping and Delivery
Where we ship, available delivery options, timing, and carriers.
Cancellations, Exchanges & Returns
Order changes, exchange requests, returns, and refund guidance.
Support & Troubleshooting
Practical help for paint, canvas, brushes, colors, and kit issues.
Artistic Tips & Techniques
Painting guidance for better coverage, smoother results, and finishing.
Damage & Quality Issues
Help for damaged packages, dried paint pots, leaks, missing items, or wrong designs.
Custom Paint by Numbers: Photo Selection Tips
How to choose a photo that works well for a custom paint by numbers kit.
Custom Paint by Numbers: How It Works & Process
Upload flow, design conversion, preview, color matching, and production timing.
Custom Order Support
Support for photo changes, orientation issues, and revision requests.
Placing an Order
Gift options, multiple addresses, saved cards, and payment choices.
Order Updates and Tracking
Order changes, status checks, confirmation emails, late deliveries, and tracking updates.
Accounts and Wish Lists
Account management, passwords, wish lists, and order history.
Payment & Security
Payment methods, checkout security, and declined payments.
Sizing & Frame Guide
Canvas sizing, frame choices, easels, and varnish guidance.
Gifts & Bulk Orders
Gift messaging, bulk discounts, and gift cards.
Terms & Policies
Return policy, terms of service, and privacy policy.
What's Inside the Kit?
A guide to the packaging, canvas, brushes, and paints included in the kit.
Popular FAQs
Short answers to common questions.
How do I upload my photo?
Upload a clear original photo on the custom kit product page. Choose an image with good lighting, a sharp main subject, and enough space around the subject for cropping.
I uploaded the wrong photo, can I change it?
Upload a clear original photo on the custom kit product page. Choose an image with good lighting, a sharp main subject, and enough space around the subject for cropping.
What if my package arrives damaged?
Contact support with your order number and photos of the issue. This helps the team verify the problem and offer the right solution faster.
What kind of photo works best for a custom kit?
For custom paint by numbers kits, the final result depends heavily on photo quality, lighting, crop, and subject clarity. Clear photos with a visible main subject usually convert into easier, cleaner painting kits.
What should I do if the paint is dry?
If paint is slightly thick, add a tiny drop of clean water and stir slowly. If it is completely hard, contact support with your order number and a clear photo.
What’s Inside the Kit?
A typical Paintsuper kit includes a numbered canvas, matching acrylic paints, brushes, and a reference guide. Product options may vary by kit type.
Where do you ship from?
Production and shipping timing depends on the item type, destination, and carrier updates. Check your confirmation email and tracking link for the latest status.
Where should I start painting?
Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.
Still need a hand?
Our support team is ready to help.