Order changes, exchange requests, returns, and refund guidance.
Use this guide as a quick starting point for Paintsuper customers. It summarizes the most common questions in this topic and links each subject to a more detailed help article.
Order Cancellations
Order changes, cancellations, returns, and exchanges are easiest to handle before a kit enters production or shipping. Custom kits may have different limits once artwork preparation has started.
Exchanges
Order changes, cancellations, returns, and exchanges are easiest to handle before a kit enters production or shipping. Custom kits may have different limits once artwork preparation has started.
Returns & Refunds
Order changes, cancellations, returns, and exchanges are easiest to handle before a kit enters production or shipping. Custom kits may have different limits once artwork preparation has started.
Still need help?
If your question is not covered here, contact Paintsuper support with your order number, the email used at checkout, and a clear photo if the issue is about a kit, canvas, paint, or custom photo.