Help for damaged packages, dried paint pots, leaks, missing items, or wrong designs.
Use this guide as a quick starting point for Paintsuper customers. It summarizes the most common questions in this topic and links each subject to a more detailed help article.
What if my package arrives damaged?
Help for damaged packages, dried paint pots, leaks, missing items, or wrong designs.
The paint pots are completely dried out (hard as a rock).
Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.
Help! A paint pot leaked inside the box.
Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.
There are items missing from my kit (e.g., missing a color or brushes).
Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.
I received the wrong design.
Help for damaged packages, dried paint pots, leaks, missing items, or wrong designs.
Still need help?
If your question is not covered here, contact Paintsuper support with your order number, the email used at checkout, and a clear photo if the issue is about a kit, canvas, paint, or custom photo.