Practical help for paint, canvas, brushes, colors, and kit issues.
Use this guide as a quick starting point for Paintsuper customers. It summarizes the most common questions in this topic and links each subject to a more detailed help article.
What should I do if the paint is dry?
Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.
How to get wrinkles out of the canvas?
Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.
The numbers are too small to see!
Practical help for paint, canvas, brushes, colors, and kit issues.
My brushes are fraying, what should I do?
Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.
Will I have enough paint for the whole kit?
Most painting issues can be improved with simple preparation: flatten the canvas, work in good light, keep paint pots closed when not in use, and use the right brush size for each numbered area.
Why do the colors look slightly different from my photo?
For custom paint by numbers kits, the final result depends heavily on photo quality, lighting, crop, and subject clarity. Clear photos with a visible main subject usually convert into easier, cleaner painting kits.
Still need help?
If your question is not covered here, contact Paintsuper support with your order number, the email used at checkout, and a clear photo if the issue is about a kit, canvas, paint, or custom photo.